Terms of service

Welcome to Aetos Homes (Surrey) Ltd. This website is operated by Aetos Homes (Surrey) Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Aetos Homes (Surrey) Ltd. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing tools or layout accessories from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, county, or province of residence.

  • You may not use our precision tools, jigs, or products for any illegal or unauthorized purpose.

  • You must not transmit any malware, viruses, or destructive code through our digital forms.

  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. General Conditions & Governing Law

We reserve the right to refuse service to anyone for any legitimate reason at any time. Your content (not including credit card information), may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer over networks.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, United Kingdom.

3. Accuracy of Pricing & Billing Information

  • Currency: All product prices listed on our storefront are stated and charged in Great British Pounds (£ GBP).

  • Shipping Costs: A flat rate shipping fee of £7.00 GBP is added to all orders during the checkout process.

  • We reserve the right to modify prices or discontinue a specific layout tool at any time without prior notice.

  • We reserve the right to refuse or cancel any order you place with us. This may include orders placed by the same customer account, the same credit card, and/or orders that use the same billing or shipping address.

4. Shipping & Delivery Terms

Our shipping terms are tightly integrated into these Terms of Service:

  • We sell and deliver products strictly to physical addresses within the United Kingdom.

  • Handling Time: Orders take 1–2 business days (Monday to Friday) to process and pack.

  • Transit Time: Shipments take 2–4 business days (Monday to Friday) to arrive at your destination via our tracked courier network.

  • Risk of loss and title for items pass to you upon our delivery of the items to the carrier.

5. Returns, Refunds & Cancellations

Your right to a return or refund is strictly governed by our standalone Returns & Refunds Policy, which is incorporated into these terms:

  • We offer a 30-day return window from the physical delivery date.

  • Approved refunds are returned back to your original payment method within exactly 7 business days of item inspection at our facility.

6. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts.

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

  • To submit false or misleading information to our checkout pipeline or customer support desk.

7. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

8. Corporate Contact Information

Questions about the Terms of Service should be directed to our official operating registry details below:

  • Business Name: Aetos Homes (Surrey) Ltd

  • Support Email: support@aetoshomes.co.uk

  • Support Phone: +44 7418357184

  • Company Registration Number: 16789922 (Registered in England and Wales)

  • Corporate Physical Address: Hunters Lodge, Horsley Road, Downside, Cobham, Surrey, United Kingdom, KT11 3NY