Privacy policy

At Aetos Homes (Surrey) Ltd, accessible from your store URL, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal data collected, stored, and processed by our store, and how we use it to fulfill orders and provide a premium shopping experience.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@aetoshomes.co.uk.

1. Personal Information We Collect

When you visit our website or make a purchase, we collect certain personal identification properties to securely fulfill your transactions. This includes:

  • Identity Data: First name, last name, and business name.

  • Contact Data: Billing address, shipping address, email address, and telephone numbers.

  • Financial Data: Payment details processed through secure encrypted gateways (we do not store raw credit card numbers on our servers).

  • Transaction Data: Details about payments to and from you and specific products you have purchased from us.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform used to access the storefront.

2. How We Use Your Information

We process your personal information strictly to deliver our services, build customer relations, and comply with UK legal regulations. We use your data to:

  • Process, handle, ship, and deliver your ordered tools or layout templates.

  • Manage payments, fees, and collections, and process your refunds within 7 business days if requested.

  • Send you transaction updates, tracking links, and customer support alerts via email or SMS.

  • Notify you about changes to our terms or privacy framework.

  • Prevent fraud, minimize security risks, and safeguard our store configuration against automated checkout bots.

  • Deliver relevant store newsletter updates, trade discounts, or product announcements where you have explicitly opted in via our email forms.

3. Data Protection & Secure Encrypted Checkouts

Your personal data security is critical to us. We implement industry-leading protocols to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

  • All data transferred between your browser and our platform uses advanced Secure Socket Layer (SSL) encryption.

  • Our checkout pipeline adheres fully to the Payment Card Industry Data Security Standard (PCI-DSS) protocols to handle payment profiles with maximum security.

4. Third-Party Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share data strictly with trusted service providers who help us run our business operations, including:

  • Fulfillment Partners & Couriers: To print shipping labels, handle processing, and transport goods to your UK delivery address.

  • Payment Gateways: To process card transactions securely.

  • Google Services: To track anonymous aggregate store analytics and manage accurate product feed compliance with Google Merchant Center.

All third parties are contractually bound to respect the security of your personal data and treat it strictly in accordance with UK data laws.

5. Cookies and Tracking Technologies

Our store utilizes "Cookies" to improve your user experience, save shopping cart choices, and remember configuration layouts. You can choose to disable cookies through your individual browser settings; however, doing so may disable specific functional aspects of our checkout process.

6. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you possess clear rights regarding your personal information. These include:

  • The Right to Access: You can request a digital copy of the personal data we hold about you.

  • The Right to Rectification: You can request that we correct any incorrect or incomplete information.

  • The Right to Erasure: You can request that we delete your personal records from our database, provided the data is no longer necessary for ongoing order fulfillments or legal tax records.

  • The Right to Withdraw Consent: You can unsubscribe from marketing newsletters at any time by clicking the link at the bottom of our emails.

7. Contact Corporate Details

For questions regarding your data protection, to exercise your GDPR rights, or to update your file, please contact our data officer:

  • Business Name: Aetos Homes (Surrey) Ltd

  • Support Email: support@aetoshomes.co.uk

  • Support Phone: +44 7418357184

  • Company Registration Number: 16789922 (Registered in England and Wales)

  • Physical Address: Hunters Lodge, Horsley Road, Downside, Cobham, Surrey, United Kingdom, KT11 3NY