Shipping policy

Thank you for choosing Aetos Homes (Surrey) Ltd. We are dedicated to delivering your high-precision tools and layout accessories safely and efficiently. Below are the terms and conditions that constitute our shipping policy.

1. Delivery Territory & Restrictions

  • We operate, sell, and ship products strictly within the United Kingdom.

  • We do not currently offer international shipping outside of mainland UK addresses.

2. Shipping Costs & Flat-Rate Fees

To keep things completely clear and predictable at checkout, we charge a flat rate for our shipping services:

  • Shipping Fee: £7.00 GBP flat rate applied to all orders at checkout.

  • This single flat fee covers fully tracked courier delivery anywhere within our UK shipping territory.

3. Order Processing & Handling Time

  • Handling Time: 1–2 business days (Monday to Friday).

  • Orders placed over the weekend or on public bank holidays will begin processing on the next immediate working business day.

  • Our handling time includes item selection, secure trade packaging, quality inspection, and courier handover.

4. Transit & Delivery Time

  • Transit Time: 2–4 business days (Monday to Friday).

  • Your items are transported via our network of tracked courier partners (such as Royal Mail, DPD, or DHL).

  • Total estimated delivery time from the moment you complete payment until it arrives at your doorstep is 3–6 business days.

5. Order Tracking Information

  • Once your package has been successfully handed over to the courier network, an automated dispatch notification will be sent straight to your registered email address.

  • This email will contain a live tracking link so you can monitor your shipment's journey in real time. Please allow up to 24 hours for the courier tracking link to update its initial status.

6. Address Corrections & Delivery Issues

  • Please review and double-check your delivery address during the checkout flow. We are unable to redirect or change shipping destinations once a package has been dispatched from our facility.

  • If your item arrives visibly broken, open, or damaged due to courier handling, please contact our helpdesk at support@aetoshomes.co.uk within 48 hours of delivery so we can investigate and arrange a prompt replacement.

Company Contact Profile

For questions regarding shipping timelines, tracking issues, or delivery status, please contact our operating team directly:

  • Business Name: Aetos Homes (Surrey) Ltd

  • Support Email: support@aetoshomes.co.uk

  • Support Phone: +44 7418357184

  • Company Registration Number: 16789922 (Registered in England and Wales)

  • Physical Address: Hunters Lodge, Horsley Road, Downside, Cobham, Surrey, United Kingdom, KT11 3NY